Client Care
Investor grievance redressal.
We are committed to resolving investor concerns quickly and fairly through a structured redressal process. If your concern remains unresolved at one level, escalate through the matrix below.
SEBI Registered
INZ000323534
NSE · BSE · MCX
Member across 3 exchanges
CDSL Depository
DP ID 12104000
Quick Resolution
Our team acknowledges investor complaints within 24–48 hours and follows defined closure timelines.
- 24–48 hour acknowledgement
- 7–15 working day target closure
- Regular status updates
- Dedicated grievance support
Multiple Channels
You can raise a complaint through email, phone, a direct office visit, or an online grievance submission.
- Email support
- Phone helpline
- Office submission
- Online investor grievance email
SEBI Aligned Process
The escalation and reporting mechanism follows exchange and SEBI-aligned complaint handling standards.
- Structured escalation matrix
- Transparent communication
- Documented handling workflow
- Audit-ready complaint trail
How to File
Simple, transparent complaint process.
Direct Contact Methods
Information Required
- Client ID or Trading Account Number
- Complaint summary with clear details
- Relevant documents and proof
- Expected resolution
- Contact information
- Date and time of incident (if applicable)
Acknowledgement within 24–48 hours. Resolution within 7–15 working days. Complex matters may take longer and will be updated periodically.
Escalation Matrix
Contact hierarchy for grievance resolution.
| Level | Role | Name | Contact No. | Working Hours | |
|---|---|---|---|---|---|
| Level 1 | Customer Care | Raj Kumar Gupta | (033) 6628 9121 | customercare@vridhicap.com | 10 AM–6 PM (Mon–Fri) · 10 AM–3 PM (Sat) |
| Level 2 | Head of Customer Care | Nikunj Agarwal | (033) 6628 9122 | customercare@vridhicap.com | 10 AM–6 PM (Mon–Fri) · 10 AM–3 PM (Sat) |
| Level 3 | Compliance Officer (Grievance Officer) | Pritam Hazra | (033) 6628 9123 | compliance@vridhicap.com | 10 AM–6 PM (Mon–Fri) · 10 AM–3 PM (Sat) |
| Level 4 | CEO | Anuj Agarwal | (033) 6628 9124 | kmp@vridhicap.com | 10 AM–6 PM (Mon–Fri) · 10 AM–3 PM (Sat) |
In absence of a response, or if your complaint is not addressed to your satisfaction, you may lodge a complaint with SEBI SCORES or the relevant Exchange complaint portal.